Altice USA is committed to providing easily accessible websites for all our customers. As part of our ongoing efforts to improve our accessibility, we continuously review and assess our web content and interfaces to create a more accessible user experience. We will continue to work to meet the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1).
Accessible Products & Service Options
Vision Solutions
Select from tools like Guide Narration, VIP Caller identification, Interactive Voice Payments, and more.
Hearing Solutions
Set up Closed Captioning TV, Voice Guidance, Visual Voicemail, Caller ID on TV, and more.
Optimum Mobile
Optimum Mobile devices and features that make communicating with friends and family even better.
Optimum stores
We're committed to physical accessibility for our stores, which are service animal-friendly.
Optimum offers many accessibility solutions to our customers including closed captioning, visual voicemail, and voice commands. Our Internet, TV and phone services offer features that can be customized based on your personal preferences.
Vision Solutions
Apple TV
Apple TV includes built-in accessibility features.
Learn moreGuide Narration
Voice Guidance "speaks" what's on the screen and includes details such as program descriptions and navigational instructions to help our Optimum TV customers navigate their TV options and decide what to watch.
Learn more about Voice GuidanceOptimum Stream
Paying your bill
View and pay your bill online with zoom in/out capabilities, using our mobile app, by phone, in person, or by mail.
Learn moreVIP Ringing
Choose to hear a distinctive ringtone for individual callers on your Optimum Phone service using the VIP Ringing feature.
Learn more about VIP Ringing
Only available in NY, NJ, and CT
Hearing Solutions
Closed Captioning (CC)
Display closed captioning on Optimum TV, the Optimum TV App and any HD cable boxes.
Use the closed captioning feature on your TV for standard definition cable boxes.
Get Closed Captioning InfoTTY & TRS
Optimum Phone service is compatible with teletype devices for the hearing impaired.
Place calls through the local Telecommunications Relay Service (TRS) by dialing 711 from your Optimum Phone home phone.Caller ID on TV
Visual Voicemail
Get your messages on your computer or receive an email whenever you have a new voicemail message.
Get Voicemail info.User Guides
Step by step instructions on how to connect, setup and use your Internet, TV and Phone services and features.
User Guides
Optimum Mobile
Optimum Mobile
Hearing aid compatible handsets and screen reader compatible applications are just a few options available.
For more details, visit Optimum Mobile Accessibility.
Optimum Stores
Customer Care
Hidden FAQ Section
Is Optimum TV available in my area?
Optimum provides TV service in 21 states across the U.S. To check availability in your area, click here.
