How to set up a pop3 or imap account in microsoft outlook

Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. He’s also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. Read more.

Microsoft Outlook can access any email account—not just Microsoft accounts—as long as you’ve got the right information. Here’s how to hook up your email account to Outlook, using either POP3 or IMAP.

What are POP3 and IMAP?

POP3 (Post Office Protocol 3) and IMAP (Internet Messaging Access Protocol) are two of the most common protocols for accessing email. Every email client you’ve had on your computer in the last 25 years—Outlook, Apple Mail, Thunderbird, Eudora, Pegasus, or anything else—has supported them. And every email provider allows you to access your email account using POP3 or IMAP.

We’ve covered the difference between POP3 and IMAP in detail previously, but here’s a quick reminder.

The POP3 protocol downloads your email from the server to the client on your computer. It then deletes the email on the server, so the only copy of your emails is on your computer.

The IMAP protocol downloads a copy of your email from the server to the client on your computer. Any changes you make in your email client are synced with the server. So, if you delete a piece of mail on your computer, it deletes it on the email server, and vice versa.

IMAP is much more suited to a modern world where we access the same email account on multiple devices, such as your phone, laptop, and tablet. All the things you do with your email are synced if you use IMAP, so for example, if you send an email from your phone, you can look in the Sent Items folder using your tablet and the email you sent will be there. This is why we recommend you use IMAP unless you’ve got a good reason to use POP3.

How to Access Your Email Account Through Microsoft Outlook

To access your email account through Outlook, you’ll need three things:

1. Microsoft Outlook installed on your computer.
2. Your username and password for your email account.
3. The POP3 or IMAP details for your provider, if you’re not using a well-known provider like Gmail. You should be able to find any required details in your provider’s Wiki or by contacting customer service.

The process is quite simple, and we’re going to use a Gmail account as an example. Outlook uses IMAP by default, so we’ll go with that first. Then, we’ll show you how to set up an account using POP3. Start by opening Outlook and going to File > Add Account

In the panel that opens, enter your email address and click “Connect.”

The Google login page appears with your email address already entered. If you’re not accessing a Gmail account, this page will look different, but the principle is the same; you’ll be asked for your email address and password. Click “Next.”

Enter your password and click “Sign in.”

A confirmation page will be displayed, asking you to confirm that you allow Microsoft Outlook to access your email. Click “Allow.”

Your account will now be added automatically using the IMAP protocol. If you want to add the Outlook app to your phone to see the mail account there as well, switch on “Set up Outlook Mobile on my phone, too.” Click Done, and you’re finished.

Outlook will now sync your mail, which may take a little time depending on how much is in your inbox. By default, it will only sync the last year of email, but you can change that if you want.

Your new mailbox will appear in the navigation pane on the left-hand side underneath any existing accounts you’ve set up. If you switched on “Set up Outlook Mobile on my phone, too,” you’ll be taken to a web page that asks for your mobile phone number so it can send you a link to download the Outlook app.

How to Connect Using POP3 or Another Email Provider

Outlook already knows what the IMAP settings are for Gmail (and obviously for their own Outlook.com or other Microsoft accounts) so they don’t need you to enter the information. But what if you want to use POP3, or you’re not using a Microsoft or Gmail account? You’ll have to choose your protocol manually and enter it.

To do this, enter the email address you want to connect with as before, but this time click on “Advanced options” and switch on “Let me set up my account manually” before clicking “Connect.”

This will open the “Advanced setup” panel. Click either the POP or IMAP option. We’re going to use POP, but it works the same way for IMAP.

Enter the POP settings you want to use (or the IMAP settings if you selected IMAP in the previous screen) and click “Next.” If you’re using Gmail, you can find the settings here. For other providers, you’ll have to look in their help information or use your favorite search engine to find them.

The information you will need might include incoming and outgoing mail servers, port numbers, and what type of encryption protocol to use.

Enter your password and click “Connect.”

As before, Outlook will now sync your mail, and your new mailbox will appear in the navigation pane on the left-hand side underneath any existing accounts you’ve set up.

How To Remove An Account From Outlook

If you want to remove an account from Outlook, click File > Account Settings > Account Settings.

Select the email account you want to remove and click “Remove.”

A confirmation window will pop up, which you should pay attention to. Removing the account will delete the emails from your computer. If you’ve used POP3, this means that you’ll be deleting all of the emails in this account unless you’ve taken a back up of them.

If you’re sure you want to remove the account, click “Yes,” and the account will be removed.

If you’re trying to add your Outlook.com account to another mail app, you might need the POP, IMAP, or SMTP settings for Outlook.com. You can find them below or by going to POP and IMAP settings in Outlook.com.

If you want to add your Outlook.com account to a smart device like a home security camera, you’ll need an app password. To learn more, see Add your Outlook.com account to another mail app or smart device.

If you want to add your Outlook.com account to another email program that supports POP or IMAP, here are the manual server settings you’ll need.

Incoming and outgoing server details are the same.

POP access is disabled by default. To enable POP access, see Enable POP access in Outlook.com below.

Outlook.com does not require Secure Password Authentication (SPA).

IMAP server name outlook.office365.com

IMAP encryption method TLS

POP server name outlook.office365.com

POP encryption method TLS

SMTP server name smtp-mail.outlook.com

SMTP encryption method STARTTLS

If you want to use POP to access your email in Outlook.com, you’ll first need to enable POP access.

Select Settings> View all Outlook settings > Mail > Sync email.

Under POP and IMAP, select Yes under Let devices and apps use POP.

If you’re trying to connect another email account to Outlook.com using POP, you might need to change certain mail provider settings to enable a connection that could be blocked.

For Gmail POP accounts, follow these steps.

For Yahoo POP accounts, follow these steps.

For any other email providers, contact them for steps on how to unblock the connection.

You may receive a connection error if you configured your Outlook.com account as IMAP in multiple email clients. We’re working on a fix and will update this article when we have more information. For now, try the following workaround:

Go to and sign in using the email address and password of the affected account.

Under Recent activity find the Session Type event that matches the most recent time you received the connection error and click to expand it.

Select This was me to let the system know you authorize the IMAP connection.

Attempt to connect to the account via your IMAP client.

For more information on how to use the Recent activity page, go to What is the recent activity page?

If you use Outlook.com to access an account that uses a domain other than @live.com, @hotmail.com, or @outlook.com, you might not be able to sync your accounts using IMAP. To resolve this, remove the connected IMAP account in Outlook.com and reconfigure it as a POP connection. For instructions about how to reconfigure your account to use POP, contact your email account provider.

If you’re using a GoDaddy account, follow these instructions to reconfigure your GoDaddy account to use POP. If using POP doesn’t resolve your issue, or you need to have IMAP enabled (it’s disabled by default), contact GoDaddy support.

Still need help?

Note: You will need to sign in first to get support. If you can’t sign in, go to Account support.

IMAP and POP are two methods to access email. IMAP is the recommended method when you need to check your emails from several different devices, such as a phone, laptop, and tablet.

IMAP allows you to access your email wherever you are, from any device. When you read an email message using IMAP, you aren’t actually downloading or storing it on your computer; instead, you’re reading it from the email service. As a result, you can check your email from different devices, anywhere in the world: your phone, a computer, a friend’s computer.

IMAP only downloads a message when you click on it, and attachments aren’t automatically downloaded. This way you’re able to check your messages a lot more quickly than POP.

POP works by contacting your email service and downloading all of your new messages from it. Once they are downloaded onto your PC or Mac, they are deleted from the email service. This means that after the email is downloaded, it can only be accessed using the same computer. If you try to access your email from a different device, the messages that have been previously downloaded won’t be available to you.

Sent mail is stored locally on your PC or Mac, not on the email server.

A lot of Internet Service Providers (ISPs) give you email accounts that use POP.

Webmail accounts vs email apps

If you’ve used Gmail, Outlook.com, Hotmail.com, or iCloud, then you’ve used webmail. To get to your webmail account, you access the Internet and sign in to your email account.

If you have a PC or Mac, you’ve probably used a program like Outlook, Apple Mail, or Thunderbird to manage your email. Outlook, Apple Mail, and Thunderbird are email apps: programs that you install on your computer to manage your email. They interact with an email service such as Gmail or Outlook.com to receive and send email.

You can add any email account to your email app for it to manage your email. For example, you can add webmail accounts – Gmail, Outlook.com, Hotmail.com, AOL, and Yahoo – to the Outlook or Apple Mail app to manage your email, and you can add work email accounts.

Adding webmail accounts to email apps such as Outlook, Apple Mail, Thunderbird

When you add your email account to your email app, it will usually attempt to set it up with IMAP access, without any input from you.

If the email app has difficulty adding your email account, it’s usually because the email account is set up for POP access. In this case, you need to go to your email provider and find out the name of their POP and SMTP server so you can enter the info into the email app. The info usually looks something like this:

Incoming Mail (IMAP) Server: imap. name of service>.com

Incoming (POP) Server: pop. name of service>.com

Outgoing Mail (SMTP) Server: smtp. name of service>.com

If the automatic setup of your email account does not work in Microsoft Outlook 2016, you can set up your account manually.

Step-by-Step Instructions

• Open Microsoft Outlook 2016 and click File in the menu.
• Under Account Information, click + Add Account .
• Select Manual setup or additional server types and click Next .
• Select POP or IMAP and click Next .
• Enter the user,server and logon information. Select the account type: IMAP or POP3.

If you want to retrieve your email using POP3, select Account type POP3 in the Server information. Enter pop.ionos.com as your incoming mail server. The other account settings are the same as for IMAP.

Click More settings.

Under the Outgoing mail server tab, check the box My outgoing server (SMTP) requires authentication. Select the menu item Use same settings as my incoming mail server.

Now switch to the Advanced tab. Insert the data below for the incoming and outgoing mail servers.

SSL Settings for POP: Now switch to the Advanced tab. Check the box Server requires an encrypted connection (SSL). Then input the incoming and outgoing mail server settings.

Back at the POP and IMAP Accounts Settings screen, click Next , and then Finish .

You have completed the setup of your email account in Microsoft Outlook.

This FAQ will teach you about the Pop3 and IMAP email protocols

IMAP is a faster, safer, more convenient way of receiving email. Learn how to check that you’re using IMAP, and how to update if you aren’t.

Video Transcript

Title: Pop3 vs. IMAP | Which one should you use?

Hi there, in this video we will demonstrate the differences between Pop3 and IMAP email protocols and help you decide which one to use.

So how do they work?:

To start, let’s learn exactly what Pop3 and IMAP are.

Pop3 and IMAP are protocols used to connect your mailbox server to an email client.

These clients include Microsoft Outlook or Mozilla Thunderbird, a mobile device such as a smartphone or tablet or an online webmail interface such as Gmail, Outlook.com or 123-mail.

Pop3 definition and explanation:

Pop3 stands for Post Office Protocol and has been around for many years.

Pop3 downloads your mail as you view it on your email client. It’s great for users who only want to access their mail from one client.

However, some email clients do allow the option to keep a copy of emails on the server.

Please note that this is an advanced feature of Pop3 and does not mean that your emails are synced.

If you delete an email from one client it may not be deleted in an alternative client. You may have to do this manually.

IMAP definition and explanation:

So what is IMAP then?

Well IMAP stands for Internet message access protocol.

IMAP simply connects to the mailbox and allows you to view your email rather than downloading it.

It is a more modern email protocol and is designed to support our lifestyles by allowing you to easily view email from multiple locations. Unlike Pop3, your emails will be synced, so if you delete an email in one client and then check it on an alternate client it will also be deleted.

You go to bed and overnight a stack of emails start to build upon your mail server.

When you wake up and access your mail from your phone…

Pop3 directly downloads the emails to your phone for you to view, which completely removes them from the mail server.

Whereas using IMAP would mean you receive a copy of the emails while the original emails stay on your mail server.

Later on in the day, you want to check your emails on your computer.

Using Pop3 to connect to your mail server means that you can only download new emails which have been received since you last checked your phone in the morning. If you have configured your mail server with IMAP then…

A copy of your recent emails as well as any previous emails will be available to view on your computer while the original emails still stay on the mail server.

Now we know the basics of Pop3 and IMAP let’s have a look at the differences to help you decide which one to use.

Which protocol you use is dependent on your lifestyle and how you want to access your emails.

IMAP is best if you want to access your emails from multiple locations, clients and devices, as it doesn’t require downloading your email content.

Because of this, if anything were to happen to your computer or mobile device you would be able to easily connect to your emails.

Pop3 is a simple choice which allows you to download all of your mail to one location managed by you.

However if your device breaks down you will not be provided with back-up unless you have already manually backed-up your emails or were given the option to leave a copy of the emails on the server.

Recommendation:

We therefore recommend using IMAP as it gives you the ability to manage your email from a client or device whilst providing peace of mind that should anything go wrong with your device you can still access your emails.

Tip: IMAP allows you to check your email from multiple devices and always see the same messages, as these stay on the server.

Please note: We recommend that you always use IMAP where possible. IMAP is specifically designed to be used in this way. Other mail protocols run the risk or reduced performance and loss of service.

Ready to update to IMAP? Click here to see how!

Pop3 and IMAP are protocols used to connect your mailbox server to an email client, including Microsoft Outlook or Mozilla Thunderbird, mobile devices such as iPhones and Andriod devices, tablets and online webmail interface such as Gmail, Outlook.com or 123-mail.

Pop3 stands for Post Office Protocol and has been around for many years. Pop3 downloads your mail as you view it on your email client. It was great for users who only want to access their mail from one client.

It is now out-of-date and impractical. Where possible, you should always use IMAP.

IMAP stands for Internet message access protocol and simply connects to the mailbox and allows you to view your email rather than downloading it. It is a more modern email protocol and is designed to support our lifestyles by allowing you to easily view email from multiple locations. Unlike Pop3, your emails will be synced, so if you delete an email in one client and then check it on an alternate client it will also be deleted.

What settings am I using? Pop or IMAP?

When you first set up your email with your email client or device you will have been asked to enter incoming server details, this will have either been pop.123-reg.co.uk or imap.123-reg.co.uk. As the names suggest, using pop.123 Reg will mean that you are using the Pop protocol, whereas imap.123 Reg means you are using IMAP.

You may also be able to see this setting in the account information section of your chosen client.

Should I still be using Pop?

No. Pop is an out-of-date service that is no longer supported by many mail clients and services.

Continuing to use it may cause issues with your email service.

This is because the Pop email protocol was never designed to be used in this manner. We recommend that you update to IMAP as soon as possible.

Simply put, IMAP was designed to enable users with multiple devices and clients to access their email across different locations, using the email directly from the server; a far easier and efficient was to serve email. Not only will this speed up you email and reduce the risk of losing important messages, but you will be able to access your email on any device from any location.

How do I change to IMAP?

Changing to IMAP is a very easy process and should be done as soon as possible to ensure that your email continues to work correctly. We ask that you set up your email again for your email client and mobile devices using the IMAP protocols, which means setting your incoming server address to imap.123-reg.co.uk.

We have the full instructions to help you set up your email on the most popular email clients, and the most popular mobile devices.

Once you have set up using the IMAP protocol, please ensure you delete your Pop email connection.

Please note that with Pop, email is stored on your email client so will be stored locally on your computer. This means that you will not lose any email by deleting your Pop connection.

The instructions below integrate your existing Outlook set up with an additional email account so all your email exists in one profile. Please open Outlook once so the NMU default settings are installed and then exit Outlook before continuing. .

Note: ​In order to add your exchange account to an existing default Outlook profile Microsoft Outlook needs to be closed.

1. With Outlook closed, open the “Mail” settings by searching in the search bar, from the Start menu, or in the control panel.

2. Select the “Show Profiles” button.

3. In the list in the center of the new window, double click the profile you’d like to add an email account, this is typically your “Default Outlook Profile” . A window will open.

4. Select “Email Accounts.”

5. Select your email account to highlight it, then select the “New” button.

6. Select “Manual setup or additional server types”, then click “Next” and select “POP or IMAP.”

7. Enter your name, email address, username and password. If you are setting up a POP account, select “POP3” from the drop-down menu, and enter pop.nmu.edu and semail.nmu.edu in the incoming and outgoing server fields respectively. If you are setting up an IMAP account, select “IMAP” from the drop-down menu and enter imap.nmu.edu in the incoming server field instead. Select “Next” when you are finished.

• If you would like the email for this account to be saved in the same location, select “Existing Outlook Data File” and select the data file for your existing mail account. This will likely be called “Outlook.pst” unless you or someone set it up differently.

8. Click the “More Settings” button.

9. In the “Outgoing Server” tab, check “My outgoing server requires authentication.”

10. In the “Advanced” tab, enter the following settings:

• Check “This server requires and encrypted connection (SSL)
• Incoming server (POP3): 995
• Outgoing Server (SMTP): 587
• Select “TLS” for “Use the following type of encrypted connection”

11. Click “OK” to close this window, then click “Next.”

12. The “Test Account Settings” window will now open. If all the information is correct in the previous window both should say “Completed.” Click “Close” to close this window.

13. A window should appear saying “You’re all set!” You may now click the “Finish” button and open Outlook.

14. In Outlook, you should now be able to see your second email account, i f you had chosen to save the mail in a different Outlook data file, in the folder navigation pane to the left.

This guide will show how to configure your Outlook email client to work with the No-IP POP3 email service.

Step 1: Open Outlook and select “File”, then “Add Account”.

Step 2: Under “Add New Account” select “Manually configure server settings or additional server types” and then click “Next”.

Step 3: Select “Internet E-mail” and click “Next”.

Step 4: Fill in all the required information.

• User Information: Your name should be entered as you want it to appear on the emails you send out. Email address should be the address you’re currently setting up the account for ([email protected]).

• Server Information: For the POP3 or IMAP mail server should be mail.noip.com and the outgoing SMTP mail server should be set to mail.noip.com.
  For POP3: port 110 (995 with SSL enabled)
  For IMAP: port 143 (993 with SSL enabled)
  For SMTP: port 587 (465 with SSL enabled -requires authentication)

• Login Information: The username should be set to the email account you’re going to be retrieving mail from. This is an account you create from the No-IP website when managing mail. The password field should contain the password you created at the same time you created the email account on our site.
  Note: This password can and should be different than the password used to access your No-IP account.

Step 5: Set Outgoing server to use Authentication. Click “More Settings” and under the “Outgoing Server” tab check “My outgoing server (SMTP) requires authentication”.

Step 6: Test new account settings. Push the “Test Account Settings” button to ensure that the new account settings work properly. If you’ve set everything up properly, you should see a box confirming that all the tests were passed. If not, then you’ll have the opportunity to correct the problem. Push “Close” to continue.

Step 7: Click “Next” to save the new account information.

Step 8: Click “Finish” to close the wizard.

If you require further assistance setting up your emails then why not consider our new KickStarter service. For more information please contact our Sales team on 01 5255768.

Open Outlook Express and click on Tools and then Accounts…

Click on the Mail tab and then click on Add and select Mail…

Enter your name and then click on Next…

Enter your E-mail address and then click on Next…

Select IMAP from the drop down menu and enter imap.reg365.net into the Incoming mail server field.

Your Outgoing mail server will be smtp.reg365.net only if you your have purchased Authenticated SMTP Access, if you need to purchase this product please contact our Sales team on 01 5255768

Enter your Account name, this will be you mailbox username, and then enter you Password. Click Next…

Your Username and Password are as you have set up in your Online Control Panel, if you are unsure of your Username and or Password please see this guide to reset your Password,

Click on Finish

Return to the Tools menu and select Accounts

Select your account under the Mail tab and then click Properties

Set the Outgoing mail server to smtp.reg365.net, only if you have purchased Authenticated SMTP Access, and tick the My server requires authentication box. Click Settings

Click on the Log on using button, and enter the Account name and Password supplied by the Namesco Technical Support team. Your Username and Password are as you have set up in your Online Control Panel, if you are unsure of your Username and or Password please see this guide to reset your Password,

Click OK to complete the setup.

How do I set up my email in Microsoft Office 365 Outlook?

This reference focuses on setting up Microsoft Office 365 Outlook. These settings are also similar in other versions of Microsoft Outlook. You can use this reference to set up previous versions of Microsoft Outlook.

To Set Up Your E-mail Account in Outlook

In Outlook, select “File” and click “Account Settings”, then “Manage Profiles”.

Next, Click “Yes” if prompted to allow Outlook to make changes to your device, then click “Email Accounts.”

On the Account Settings window, click “New. “

On the Add Account window, select “Manual setup or additional server types” and click Next.

For your server type, select “POP or IMAP” and click Next.

On the POP and IMAP Account Settings window, enter your information as follows:

• Your Name-Enter your first and last name
• E-mail Address-Enter your e-mail address
• Account Type-Select POP3 or IMAP
• Incoming mail server-Enter mail.rainierconnect.com for your incoming mail server
• Outgoing mail server (SMTP)-Enter mail.rainierconnect.com for your outgoing mail server
• User Name-Enter your e-mail address, again
• Password-Enter the password you set up for your e-mail account, and check “Remember Password” box
• Click “More Settings”

On the Internet E-mail Settings window, select the “Outgoing Server” tab.

Select “My outgoing server (SMTP) requires authentication.”

Select “Use same settings as my incoming mail server.”

Select the “Advanced” tab and change the “Outgoing server (SMTP)” port to 587.

E-Mail login format: Fully qualified (username and password are both case-sensitive)

Server settings: SSL and/or TLS/STARTTLS encryption should be enabled.

Outlook 2013

If you would like to setup your Zoom Internet email on Microsoft Outlook 2013, please review the following steps:

• In Outlook, select Tools then Options, Mail – Setup and Email Accounts
• Click New
• Click the radio button beside Microsoft Exchange, POP3, IMAP, or HTTP and then click Next
• Place a check in the box next to Manually configure server settings or additional server types and then click Next
• Click the radio button beside Internet E-mail and then click Next
• Enter imap.zoominternet.net on port 993 with SSL on for incoming and smtp.zoominternet.net on port 587 for outgoing mail server
• Click more Settings
• Select Outgoing Server tab and select the box for My outgoing server (SMTP) requires authentication
• Click the Log on using radio button and enter your email address in the User Name field, and password in the Password field
• Click Next and then click Finish

Outlook 2010

If you would like to setup your Zoom Internet email on Microsoft Outlook 2010, please review the following steps:

• Open Outlook 2010 and click the File tab
• Click Add Account
• Enter your name, email address and password then click Next
• To use an unencrypted connection to access the mail server, click Next
• If the setup tool successfully configures your account, click Finish
• Otherwise, check the box to Manually configure server settings and click Next
• Select IMAP in the Account Type drop-down menu and enter imap.zoominternet.net on port 993 with SSL on for incoming and smtp.zoominternet.net on port 587 for outgoing mail server
• As an alternative, you may select POP3 in the account type drop-down menu in which case enter pop3.zoominternet.net on port 995 with SSL on for incoming and smtp.zoominternet.net on port 587 for outgoing mail server.
• Click the More Settings button at the bottom right of the screen
• Select the Outgoing Server tab and check the box next to My outgoing server (SMTP) requires authentication then Click OK
• Enter your full email address and password and then click Test Account Settings
• When your settings are successfully tested, click Close
• Click Finish to set up your account

Outook 2007

If you would like to setup your Zoom Internet email on Microsoft Outlook 2007, please review the following steps:

• Open the Account Settings window by selecting Accounts from the Tools menu
• Click New on the Email tab
• Check the box for Manually configure server settings
• Click Next
• Select Internet Email as the Email Service
• Click Next
• Select IMAP in the Account Type drop-down menu and enter imap.zoominternet.net on port 993 with SSL on for incoming and smtp.zoominternet.net on port 587 for outgoing mail server
• As an alternative, you may select POP3 in the account type drop-down menu in which case enter pop3.zoominternet.net on port 995 with SSL on for incoming and smtp.zoominternet.net on port 587 for outgoing mail server
• Enter your username and password
• Ensure the Remember password box is checked
• Click Next
• Click Finish

Outlook Express

If you would like to setup your Zoom Internet email on Microsoft Outlook Express, please review the following steps:

• Click on the Tools menu
• Click Accounts
• Click Add and then click Mail to open the Internet Connection Wizard
• On the Your Name page of the wizard, type your name as you want it to appear
• Click Next
• On the Internet Explorer Address page, type your e-mail address
• Click Next
• Select IMAP in the Account Type drop-down menu and enter imap.zoominternet.net on port 993 with SSL on for incoming and smtp.zoominternet.net on port 587 for outgoing mail server
• As an alternative, you may select POP3 in the account type drop-down menu in which case enter pop3.zoominternet.net on port 995 with SSL on for incoming and smtp.zoominternet.net for outgoing mail server
• Enter your username and password
• Ensure the Remember password box is checked
• Click Next
• Click Finish

Microsoft Outlook should now be setup to work with your Zoom Internet email address. If not, contact us. We’re here to help!

Verifying Email Security

If you’ve previously set up your E-mail in Microsoft Outlook, please verify that you have outgoing authentication enabled by following these steps:

This tutorial shows you how to set up Microsoft Outlook 2003® to work with your e-mail account. This tutorial focuses on setting up Microsoft Outlook 2003, but these settings are similar in other versions of Microsoft Outlook. You can set up previous versions of Microsoft Outlook by using the settings in this tutorial.

To Set Up Your E-mail Account in Microsoft Outlook

1. In Microsoft Outlook, from the E-mail Accounts menu, select Tools.

On the E-mail Accounts wizard window, select Add a new e-mail account, and then click Next.

For your server type, select POP3 or IMAP, and then click Next.

On the Internet E-mail Settings (POP3) window, enter your information as follows:

Your Name Your first and last name. E-mail Address Your email address. User Name Your email address, (but the ‘@’ symbol in the email address is replaced by ‘ ‘ symbol.) Password Your email account password. Incoming mail server (POP3) mail.yourdomainname.com.au. Outgoing mail server (SMTP) mail.yourdomainname.com.au

Click More Settings.

On the Internet E-mail Settings window, go to the Outgoing Server tab.

Select My outgoing server (SMTP) requires authentication.

Click Next.

Click Finish.

NOTE: As a courtesy, we provide information about how to use certain third-party products, but we do not endorse or directly support third-party products and we are not responsible for the functions or reliability of such products. Outlook 2003® is a registered trademark of Microsoft Corporation in the United States and/or other countries. All rights reserved.

This page explains how to set up Microsoft Outlook 2013 to send and receive email for an email mailbox you’ve created.

Before you continue, you should enter your email address (the address you want to set up in Outlook) in the box above. Entering your email address makes sure that the instructions below are correct.

You can use our Outlook 2013 IMAP setup instructions to manually configure your mailbox as IMAP.

1. Start the Microsoft Outlook program.

Use the Start menu to start Outlook 2013. If you’ve never used Outlook before, it will prompt you to create a new account. In that case, skip ahead to step 2.

If you’ve previously used Outlook and it doesn’t prompt you, click the File tab, then the Add Account button:

2. The “Auto Account Setup” window appears.

When this window appears, leave the spaces empty, choose the Manually configure server settings or additional server types option, then click Next.

3. The “Choose Service” window appears.

Choose POP or IMAP, then click Next.

4. The “POP and IMAP Account Settings” window appears.

This is the window where you’ll enter most of your account settings. You want the window to look like this:

• “Your Name” is the name that other people will see when you send them email. It should usually be your real name, such as Bill Gates or Joan of Arc .
• Enter your “Email Address”. The address must be the email address of the mailbox you created in your account management control panel.
• For “Account Type”, choose POP3 .
• Enter mail.tigertech.net for both the “Incoming mail server” and “Outgoing mail server (SMTP)”.
• Enter your email address again as the “User Name”. (The user name must be all lowercase).
• Type your email password into the “Password” box. This is the password you chose for this email address when you created the mailbox in your account management control panel. This password may be different from your master “My Account” password with our company.
• Make sure that “Require logon using Secure Password Authentication (SPA)” is not checked.
• Do not click “Test Account Settings” or “Next” yet; they will not work until you complete the next steps.

5. View “More Settings”.

Click the More Settings button. A new “Internet E-mail Settings” window appears.

6. Choose the “Outgoing Server” tab.

In the “Outgoing Server” tab, check My outgoing server (SMTP) requires authentication and make sure Use same settings as my incoming mail server is selected:

7. Choose the “Advanced” tab.

Click the “Advanced” tab, then:

• Check the checkbox for This server requires an encrypted connection (SSL). This will make the POP3 port number change from “110” to “995”; that’s normal.
• Change the “Outgoing server (SMTP)” port number from “25” to 465 .
• Set “Use the following type of encrypted connection” to SSL .

Those parts of the window should look like this:

8. Close the “Internet E-mail Settings” window.

Click OK to close the “Internet E-mail Settings” window. The “Add New Account” window will still be visible.

9. Test the settings.

Click Next. Outlook should tell you that “all tests completed successfully”:

If Outlook tells you a test failed, double-check to be sure you’ve entered the settings correctly.

10. Finish the wizard.

If the “Test Account Settings” window is still open, click Close to continue.

Click Finish to finish the wizard.

Outlook setup is complete

You’re finished! Try sending yourself a test email message to make sure it works.

Related Topics

• » Email Mailboxes
• » Microsoft Outlook 2013
• » Verifying Outlook 2013 Settings
• » Lost Email Password
• » Outlook 2013 Manual Setup for IMAP

Follow the steps below to set up your Afrihost-hosted email address in Microsoft Outlook 2016 / 365.

• Open Outlook.
• At the top of your window, click on ‘File’.

• Select ‘Add Account’.

• A Welcome to outlook box will appear, enter your email address.
• Select ‘Advanced options’, then select ‘Let me set up my account manually’.
• Click ‘Connect’.

• Choose an account type – IMAP or POP.
  We suggest you select IMAP.

Find out more on The difference between POP, IMAP & SMTP and which one to use in this article with detailed explainations on each.

• Enter the mailbox password.
• Click ‘Connect’.

• Enter your Server Settings if they have not already been detected automatically:

Server: Enter mail. (dot) before your domain name. eg: mail.domainname.co.za

Port: 993 (or 995 for POP)

Encryption method: SSL

Require logon using Secure Password Authentication (SPA) is unticked.

Server: Enter mail. (dot) before your domain name. eg: mail.domainname.co.za

Port: 465

Encryption method: SSL

Require logon using Secure Password Authentication (SPA) is unticked.

• Click ‘Connect’.
• Enter the password and tick save this password then Click ‘OK’.

• IMAP uses port 993 with SSL secure encryption and port 143 for non SSL encryption.
• POP uses port 995 with SSL secure encryption and port 110 for non SSL encryption.
• SMTP uses port 465 with SSL secure encryption and port 587 or 25 for non SSL encryption.

For more on Afrihost Internet Services settings, visit our Configuration Settings web page.

Older versions of Outlook work better with NONE SSL while Office 365 works better with SSL.

• Account Setup is complete.
• Click ‘Done’.

If you are unable to set up your mail using ‘mail.yourdomainname.co.za’, please use the server name found in ClientZone.

• Log in to ClientZone.
• Select the ‘Hosting’ tab.
• Select the domain name.
• Under the ‘Account Overview’ section on the left-hand side, you will see the ‘Afrihost server’ name. Eg: savoy.aserv.co.za

Read our Understanding SSL certificates article for more information.

Below will be a sample of video tutorial on ” How to Setup a POP3 Account in Microsoft Outlook 2016

using NON SSL setup. “

For SSL setup you may just replace the ” S erverhostname” and ” SSL ports” based from below steps.

Step by Step Guidance

1. Launch your Microsoft Outlook 2016.

2. From Top left menu, click on FILE > make sure that Info is selected on the left > click on Add Account.

3. Enter your email address > click Advanced options > tick Let me set up my account manually then Connect.

4. Choose account type, select POP.

5. Now enter your Incoming and Outgoing servers setting in their respective text boxes.

Use the respective values depending whether you want to use SSL or NON-SSL.

NON SSL

Incoming mail server POP: mail.domain.com

Outgoing mail server SMTP : mail.domain.com

(replace your OWN domain name for domain.com)

Incoming mail server POP: serverhostname

Outgoing mail server SMTP : serverhostname

( serverhostname refers to the name of the server that is hosting your email

serverhostname can be found from your web hosting control panel server information section )

NOTE : If you choose SSL settings, check This server requires an encrypted connection (SSL) box.

8. Enter password for your email address then Click OK.

9. Account setup is complete. Tick the checkbox if you want to setup outlook mobile on your phone then click OK.

Your email account now is ready to use.

Note: If you wish to edit the Account Setting , you may proceed with below step

1. File > Account Setting > Double click your email address > More Settings

2. Click on Outgoing server tab to check on “My outgoing server (SMTP) requires authentication” as it is our currently mail server policy to allow sending from mail client.

3. Click on Advanced tab and you can edit your port setting here. Use the values below.

NOTE : If you choose SSL settings, check This server requires an encrypted connection (SSL) box.

5. After edit click OK, it will return to the Add account setting. Click on Next and click on Close after the Test Account Settings has been done.

6. Your email account in Microsoft Outlook 2016 is ready to use.

This tutorial shows you how to set up Microsoft Outlook 2003® to work with your e-mail account. This tutorial focuses on setting up Microsoft Outlook 2003, but these settings are similar in other versions of Microsoft Outlook. You can set up previous versions of Microsoft Outlook by using the settings in this tutorial.

To Set Up Your E-mail Account in Microsoft Outlook

1. In Microsoft Outlook, from the E-mail Accounts menu, select Tools.
   
2. On the E-mail Accounts wizard window, select Add a new e-mail account, and then click Next.
   
3. For your server type, select POP3 or IMAP, and then click Next.
   
4. On the Internet E-mail Settings (POP3/IMAP) window, enter your information as follows: Your Name Your first and last name. E-mail Address Your email address. User Name Your email address, again. Password Your email account password. Incoming mail server (POP3) POP, Pop.secureserver.net or IMAP, imap.secureserver.net. Outgoing mail server (SMTP) Smtpout.secureserver.net

Click More Settings.

NOTE: “smtpout.secureserver.net” is an SMTP relay server. In order to use this server to send e-mails, you must first activate SMTP relay on your e-mail account. Log on to your Manage Email Accounts page to set up SMTP relay. If you do not have SMTP relay set up and your Internet Service Provider (ISP) allows it, you can use the outgoing mail server for your Internet Service Provider. Contact your Internet Service Provider to get this setting.

If you did not change the SMTP relay section, select Use same settings as my incoming mail server. If you changed the user name and password in the SMTP relay section of your Manage Email Accounts page, select Log on using and enter the user name and password. The following example assumes you did not change your SMTP relay section in your Manage Email Accounts page.

Click OK.

Click Next.

Click Finish.

NOTE: As a courtesy, we provide information about how to use certain third-party products, but we do not endorse or directly support third-party products and we are not responsible for the functions or reliability of such products. Outlook 2003® is a registered trademark of Microsoft Corporation in the United States and/or other countries. All rights reserved.

If you’re using Outlook.com, these are the POP3 and SMTP server settings to use since IMAP is not currently supported with Outlook.com accounts.

Setting up Outlook.com in an email client like Outlook 2007 or 2010 is simple as long as you know the POP3 and SMTP Settings. Unfortunately, IMAP is not supported with Outlook.com accounts. There are rumors Microsoft will eventually support IMAP with Outlook.com addresses, but for now, only POP3 and EAS (Exchange Active Sync) are supported.

For this tutorial, however, let’s focus only on how to get your email client working using POP3 and SMTP. All my screenshots are taken using Outlook 2010; however, 2007 should be very similar. If you’re using Outlook 2013, you should not use POP3. You should use EAS as it configures everything automatically.

How To Add an Outlook.com to Outlook 2010 or Outlook 2007 using POP3 and SMTP

Using Outlook 2010, Click File, Info, Account Settings.

Click New under the Email Tab.

Choose the “Manually Configure Server” bullet and click Next.

Click the Internet E-mail bullet and click Next again.

Enter your name, email, and various account info as shown below. For the POP3 and SMTP settings, use:

Server Addresses:

• POP3: pop3.live.com
• SMTP: smtp.live.com

Once all the information is filled out, Click More Settings

Click the Outgoing Server Tab and check the box to enable authentication for the SMTP server.

Next, click the Advanced Tab and use the following Settings for the Server Ports and Delivery. Click OK when done.

Server Settings

• Incoming server (POP3) – Port 995 and Enable SSL with Check Box
• Outgoing Server (SMTP) – Port 587 and Enable TLS with Dropdown

Delivery Settings

Note, POP3 is not like IMAP, where it keeps your mailbox in sync with the server. POP3 downloads the email from the server, and you have the option to delete the email once you do this or leave it on the server. My preference is to leave it on the server until I delete it, hence the settings below.

Back on the Main Account menu, Click Next to test the install and finish things off.

If everything tests correctly, you should get a Completed status. Click Close to finish off the install and Click Finish on the next screen also.

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Open Outlook Express. Select “Tools” > “Account”.

Click “Add” > “Mail”.

Display name : Type your name. This is the name of the sender in email messages that you send from this account, then click “Next”.

E-mail address : Full email address, then click “Next”.

My incoming mail server : POP3 / IMAP

Incoming mail (POP3, IMAP or HTTP) server : mail.yourdomain.com

Outgoing mail (SMTP) server : mail.yourdomain.com

Click “Next”.

Account name : Full email address

Password : Email account password

Click “Next”.

Click “Finish”.

Double-click your account in the Mail Accounts list.

Click on the “Server” tab.

Check the box for “My server requires authentication”, then click “Settings”.

Choose“Use same settings as my incoming mail server”, then click “OK”.

Click on “Advanced” tab.Note :

• IMAP Port : 143
• POP3 Port : 110

Outgoing Server: mail.yourdomain.com

• IMAP Port : 993
• POP3 Port : 995

Outgoing Server: web100x.dataplugs.com

Remark : If you use Secure SSL / TLS Settings, check the “This service requires a secure connection (SSL)” box in both outgoing and Incoming mails.

Click “Apply” > “OK”.

IT Services

• Home
• Microsoft Office 365
• Configuring Your Email Client for Office 365

ITS highly recommends using the Outlook email client or Outlook Web App (OWA) to access your USC Office 365 email. This page provides links to documentation on how to configure your email client to access Office 365. You can set your email client to access your Office 365 account using either Exchange or Internet Message Access Protocol (IMAP) settings.

Exchange Versus IMAP

There are several advantages to setting up your email client to use Exchange rather than IMAP settings. Exchange only requires that you provide your email address and password for set up; IMAP, however, requires additional server information. Exchange also provides direct access to the USC calendar that is a part of your Office 365 account.

If you are using Microsoft Outlook as your email client, you should use the default Exchange connection type. At this time, ITS also supports connecting with other compatible mail clients using the Exchange and IMAP4 with OAuth2 connection methods, although Exchange is highly preferred.

Setting Up an Office 365 Account Using Exchange

For documentation on setting up your Office 365 account on an email client using Exchange, please see the links in the side navigation to the right of this page.

NOTE: The versions of Outlook that are listed below are the only versions that are supported by Microsoft for use with Office 365.

Microsoft 365 Apps for Enterprise
Outlook 2019
Outlook 2016

Setting Up an Office 365 Account Using IMAP and SMTP with OAuth2 Authentication

Below you will find information on configuring ITS-supported email clients to access your Office 365 account using IMAP and SMTP with OAuth2 authentication. You will need to know your Office 365 email address (based on your USC NetID username), password, and the Office 365 server settings in order to successfully set up your email client. ITS is no longer permitting new accounts to connect with IMAP and SMTP without OAuth2. Existing accounts configured to connect using IMAP and SMTP will need to update their client and client configuration to an OAuth2 compatible client soon as ITS will no longer support basic authentication beginning in early 2021.

IMAP and SMTP with OAuth2 Server Settings

The following are the incoming and outgoing IMAP server settings for Office 365.

The following screenshots provide summary information on how to connect your email client to Office 365 using the Exchange and IMAP/SMTP (non-Outlook email clients) protocol.

Configuring for Exchange

Find the Mail item in the Windows control panel to add or edit your Outlook account profile.
NOTE: Outlook for Mac configuration is similar

Configuring for IMAP/SMTP with OAuth2

Use the following screenshot as guidance for configuring your IMAP/SMTP client with OAuth2. The example is for Thunderbird V78.4.

Additional Configuration Details

For assistance configuring your email clients, reference the following guides:

Getting Help

For assistance configuring your email client for Office 365, please contact the ITS Customer Support Center.

How to set up an POP account on Outlook 2019 / 365

In this step by step tutorial you will learn how to connect and set up your eclipso e-mail account via POP3 with Microsoft Outlook 2019 / 365 for PC or Mac.

This guide assumes that Microsoft Outlook 2019 / 365 is already set up and ready to work on the PC or Mac. The display may vary from version to version.

How do I set up my e-mail account in Microsoft Outlook (POP3)?

1. Start Microsoft Outlook 2019 / 365 on your PC or Mac

If you have Microsoft Outlook 2019 / 365 open, click the File tab at the top left to open the Account information menu.

2. Add account

Now click the + Add account button. This starts the setup wizard.

3. Enter email address

Now enter your complete eclipso e-mail address and click on Connect .

4. Automatic configuration

Outlook 2019 now tries to establish a connection to the eclipso mail servers.

➥ If no automatic connection could be established here, continue with the manual setup (Point 7).

5. Enter password

If the connection was successfully established, you will now have to enter your password to your account. The password is the same as for your access via the web interface.

6. Account setup complete

Outlook 2019 now configures your account. The setup of your POP3 account in Microsoft Outlook 2019 / 365 has been successfully completed.

7. Set up account manually

If the automatic account setup has failed, please check your information. You can use the wizard for manual account setup.

• First repeat steps 1 to 3.
• Then click Advanced options .
• Check the box next to “Let me setup my account manually”.
• Click Connect .

8. Choose account type POP

Select the POP account type to connect Outlook to your account via POP3.

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FAQ: Settings for POP or IMAP access to Office 365

You can connect to your Office 365 that use the POP3 or IMAP4 Internet protocols. Connecting to your Office 365 email account using POP3 or IMAP4 only lets you send and receive email. You can’t connect to your contacts, tasks, or calendar when you connect to your account using POP3 or IMAP4.

Do the following to look up your settings.

• Sign in to your account using Outlook Web App.
• In Outlook Web App, click Settings (Gear icon) and click View all Outlook settings
• Then choose Mail from the left and choose Sync email.
• The POP3, IMAP4, and SMTP server name and other settings you may need to enter are listed.

Here is a quick reference to the Office 365 POP3 and IMAP4 settings but you are recommended to check the latest settings using the above method.

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Related

• How to Set Up Outlook 2013 with Embarqmail
• How to Connect an AOL Email to Outlook
• How to Add a Microsoft Exchange Account to Live Mail
• How to Transfer Yahoo Emails to a New PC
• How to Transfer Email Folders From Yahoo to Outlook

Microsoft Outlook receives and delivers messages over a mail server, a remote computer that acts as a Web-based post office. Email providers such as Yahoo, Google and Hotmail host these servers to enable email clients like MS Outlook to manage a registered account. Servers responsible for delivering mail to a client use the Post Office Protocol 3; servers that relay messages from a client to another email address run on the Simple Mail Transfer Protocol. To set up an email account in Office 2010 or 2013, configure the software with the appropriate POP3 and SMTP server information so that the client knows where to send and receive data.

Launch Microsoft Outlook. Select “File” from the menu bar and then click “Add Account” in the left pane.

Click “Manually Configure Server Settings or Additional Server Types,” and then click “Next” to set up POP and SMTP.

Select “Internet E-mail” as the service to configure and then click “Next.” Fill in the Your Name and E-mail Address fields with your preferred display name and your email address.

Set Account Type to “POP3.” Enter into the Incoming Mail Server field the address of the POP3 server.

Type into the Outgoing Mail Server field the address of the SMTP server. Enter your login details in the User Name and Password fields.

Select “Remember Password,” if preferred, to have Outlook remember your account credentials.

Click “More Settings.” Select the “Outgoing Server” tab and then check “My Outgoing Server (SMTP) Requires Authentication,” if applicable.

Click “Advanced” and select “SSL” from the drop-down menu under Incoming Server (POP3).

Select “TLS” from the drop-down menu under Outgoing Server (SMTP). Uncheck “Leave a Copy of Messages on the Server” to delete messages from the mailbox after downloading them to Outlook; otherwise, leave the option checked.

Click “OK,” then “Next.” Click “Close” on the Test Account Settings window after Outlook tests the POP3 and SMTP servers.

Click “Finish,” then “Close” to complete the setup of POP3 and IMAP in Office 2010 or 2013.

I’m currently using a POP3 account but want to switch that to an IMAP account. Looking at my account settings, POP3 is grayed out so I can’t simply change that to IMAP.

How do I change from POP3 to IMAP without losing my current emails?

You cannot “convert” an existing POP3 account directly to an IMAP account. In short, there are 3 steps to this process;

1. Remove your current POP3 account.
2. Add your IMAP account.
3. Transfer your mail folders (if space on the server permits it).

In addition, you might need to do some configuring to have your Sent Items being saved to the Sent Items folder of the IMAP account but in most cases Outlook will do this automatically.

Also note that you cannot remove the existing set of folders (pst-file) which you used for your POP3 account since an IMAP account only supports email folders. The additional pst-file is therefor required to continue to store your contacts, calendar, tasks, notes and journal items.

In Outlook 2013 and Outlook 2016, you do no longer explicitly need an additional pst-file but it is still recommended to do so. For more background details on this see: Don’t risk losing your Contacts and Calendar when using IMAP in Outlook 2013 or Outlook 2016.

POP3 is greyed out for an already configured account.
Re-configuring it as an IMAP account anyway, isn’t very complex though.

Step 1: Remove your current POP3 account

We start by removing the current POP3 account to prevent transferred items being downloaded and removed from the server again and causing duplicates.

Removing your POP3 account will not delete any already downloaded emails, contacts, calendar item or any other data but it of course never hurts to start with making a proper backup of your current pst-file. This is also handy in case something goes wrong with the data transfer later on.

Removing your POP3 account can be done via the Account Settings dialog;

• Outlook 2007
  Tools-> Account Settings…-> select your POP3 account-> press Remove
• Outlook 2010, Outlook 2013 and Outlook 2016
  File-> section Info-> Account Settings-> Account Settings…-> select your POP3 account-> press Remove

Step 2: Add your IMAP account

The next step is to add your mailbox as an IMAP account. You can do this in the same dialog that you opened in the step above.

You can use the “Auto Account Setup” wizard where you only need to fill out your name, email address and password and Outlook will try to find the settings needed for your account. If this fails or if it finds the POP3 settings, you can use the option “Manually configure server settings or additional server types”.

When you manually set up the IMAP, make sure you have the server configuration details at hand. You can ask your email provider for the needed settings if you don’t have these.

The server settings for the major free email providers can be found in the guide; Configure Outlook with an Outlook.com (Hotmail), Gmail, Office 365, Yahoo, AOL or iCloud account.

Setting up an account manually makes sure you’ll
configure it as an IMAP instead of a POP3 account.

Step 3: Transfer your mail folders

After you have added your IMAP account and if your mailbox space permits it, you could optionally transfer your current emails, which you downloaded via POP3, and folder structure to your IMAP account.

To transfer your data, simply select the messages or folders that you want to have back onto the IMAP server and initiate a copy or move command or use the drag & drop method. If you drag & drop mails or folders via your right mouse button, you’ll get an option to either move or copy the selected items.

Note: You cannot move or copy the Inbox or Sent Items folders since these are special folders. To move across these items, you’ll have to select the messages instead of the folder.

Right button drag & drop menu.

If you had your POP3 account configured to leave a copy on the server and sorted your mail into folders, you’ll probably first have to empty your IMAP inbox to prevent duplicates.

As an IMAP account does a complete sync between your mail client (Outlook) and the server, your emails will also be available again in the web interface of your mailbox and the folder structure will be identical. This also allows you to access all your mail via another device such as a laptop, tablet, netbook or smartphone and any sent items and read/unread status will automatically be updated to any device.

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• Office 365: Email & Calendaring

Effective February 22, 2022, basic authentication will be turned off of Activesync (most mobile devices), IMAP and POP. We recommend using the Microsoft Outlook mobile app but you can still use the default Mail apps for iOS and Android or your preferred app as long as it supports modern authentication. However, you must delete your account and re-add it in order to use modern authentication and limited support is provided.

NOTE: IMAP/POP will no longer be available for new Office 365 users. This is one of the efforts to better secure our email environment. Please note: If you are currently using IMAP/POP to access your Office 365 account we will not remove access.

However, ITS recommends using Outlook (Windows or Mac) setup as an Office 365 account, OWA or Outlook mobile (iOS or Android) clients instead see Configuring Your Email Client for Office 365 for more information.

We offer limited support for other email clients to access the Office 365 servers.

Contact the ITS Help Desk if you have requirements for IMAP or POP access to your account.

Basic IMAP (Internet Mail Access Protocol) Settings

IMAP Server / Incoming Mail: outlook.office365.com
IMAP Account: your [email protected]
Mailbox Location Prefix: leave this blank
Security Settings: SSL (Use secure connection)
Verify Certificate: Check this option of applicable
Port: 993
Authentication Method: OAUTH2

SMTP Server / Outgoing Mail: smtp.office365.com
Port: 587
Security Settings: TLS
Verify Certificate: check this option if applicable
Return Address / Reply To Address: use your alias address (e.g., [email protected])

Basic POP (Post Office Protocol) Settings

POP Server / Incoming Mail: outlook.office365.com
Security Settings: SSL
Port: 995
POP Account: your [email protected]
SMTP Server / Outgoing Mail: smtp.office365.com
Port: 587
Return Address / Reply-To Address: use your alias address (e.g., [email protected])
Authentication Method: OAUTH2

Exchange Web Services (eg.: Linux)

NOTE: Other than configuration instructions, ITS provides minimal support for the Thunderbird email client.

IMAP Instructions for Windows

1. Open Thunderbird.
2. Click the More Options menu (three lines)
3. Click Account Settings
4. Click Account Actions and choose Add Mail Account
5. In the “Your Name” field, type your full name.
6. In the “Email Address” field, type your Email Address (e.g., [email protected]).
7. Type your HawkID password in the “Password” field and select “Remember password”
8. Click Configure Manually
9. Select IMAP for Incoming.
10. In the “Incoming Server hostname” field, type outlook.office365.com.
11. In the “Outgoing Server hostname” field, type smtp.office365.com.
12. Enter the following values:

• Incoming Port : 993
• Incoming SSL: SSL/TLS
• Outgoing Port : 587
• Outgoing SSL: STARTTLS

1. In the “Username” field, type your [email protected] (e.g., [email protected]).
2. Click Advanced Configuration
3. On the “Confirm Advanced Configuration” popup, select OK
4. In the Security Settings section, for Authentication Method, select OAuth2
5. Click Copies & Folders
6. In the When sending messages, automatically: section, for Place a copy in:, select Other.
7. Select “Sent on your email address“.
8. Select your email address and click Sent Items in the pop-up window.
9. Click the X to close the Settings tab.
10. Your mailbox will appear in the left pane. Click Get Messages.

POP Instructions for Windows

If you would like to configure Outlook to use your Outlook.com account via IMAP, please follow the steps below.

Detailed step-by-step instructions

Click on the File tab in the upper-left corner of the Outlook window.

Click Add Account.

Select Manual setup or additional server types. Click Next >.

Select POP or IMAP. Click Next >.

In the Add Account window:

• Enter your name and email address.
• Account Type drop-down – select IMAP .
• Set Incoming mail server to imap-mail.outlook.com
• Set Outgoing mail server (SMTP) to smtp-mail.outlook.com
• Enter your Login information (User Name and Password).

Click More Settings.

Switch to the Outgoing Server tab.

Check My outgoing server (SMTP) requires authentication.

Switch to the Advanced tab.

In the Server Port Numbers section:

• Set Incoming server (IMAP) to 993 .
• Use the following type of encrypted connection – select SSL .
• Set Outgoing server (SMTP) to 587 .
• Use the following type of encrypted connection – select TLS .

Click OK at the bottom of the Internet E-mail settings window.

Click Next> in Add Account window to test and save your account settings.